Terms & Conditions for Virtual Assistant Listings
1. Introduction
These Terms & Conditions govern the use of The VA Directory platform and all subscription-based listing services offered through the website.
By subscribing to a listing, creating a profile, or using the platform, you agree to comply with these Terms & Conditions.
2. About The VA Directory
The VA Directory is a South African-based online directory platform that connects Virtual Assistants and remote professionals with potential local and international clients.
The platform provides visibility and promotional opportunities but does not act as an employer, recruitment agency, or guarantor of work opportunities.
3. Eligibility
By registering on the platform, you confirm that:
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You are at least 18 years old
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The information you provide is accurate and truthful
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You have the legal right to provide the services listed
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You are responsible for maintaining the accuracy of your profile
4. Listing Subscriptions
Subscription fees provide access to:
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A public directory listing
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Profile visibility
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Marketing exposure opportunities
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Platform features associated with your selected plan
Subscription payments do not guarantee:
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Client inquiries
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Employment
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Contracts
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Income
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Leads or sales
5. Payments & Billing
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Subscription fees are billed monthly or annually, depending on the selected plan
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Payments are processed securely through approved payment providers
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Fees are non-refundable unless otherwise required under applicable South African consumer laws
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Failure to make payment may result in suspension or removal of your listing
6. User Responsibilities
Users agree not to:
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Submit false or misleading information
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Upload unlawful, offensive, or copyrighted content without permission
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Misrepresent qualifications or experience
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Use the platform for spam or fraudulent activity
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Attempt to interfere with platform functionality or security
The VA Directory reserves the right to remove listings that violate these terms.
7. Profile Content & Media
You retain ownership of your uploaded content, including:
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Portfolio items
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Images
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Descriptions
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Branding materials
By uploading content, you grant The VA Directory permission to:
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Display your content on the platform
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Use listing information for directory promotion and marketing purposes
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Share public profile information across marketing channels related to the directory
8. No Employment Relationship
The VA Directory acts solely as a directory and promotional platform.
We do not:
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Employ Virtual Assistants
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Manage client relationships
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Negotiate contracts
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Guarantee payments between clients and VAs
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Verify every client or listing interaction
Users engage with clients at their own discretion and risk.
9. Limitation of Liability
The VA Directory shall not be held liable for:
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Loss of income
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Business interruption
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Client disputes
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Non-payment by clients
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Damages arising from platform use
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Technical interruptions or downtime
All services are provided on an “as available” basis.
10. POPIA Compliance & Privacy
The VA Directory is committed to protecting personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
By using the platform, you consent to:
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The collection and processing of personal information required for your listing
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Public display of the information you choose to include in your profile
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Communication related to your subscription, account, and platform updates
We take reasonable technical and organizational measures to protect user information.
Users may request:
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Access to their stored personal information
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Correction of inaccurate information
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Removal of their profile and associated data, subject to legal and operational requirements
11. Data Storage & Security
We take reasonable steps to secure personal information against:
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Unauthorized access
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Loss
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Misuse
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Disclosure
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Alteration
However, no online platform can guarantee absolute security.
12. Termination
The VA Directory reserves the right to:
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Suspend or terminate listings that violate these Terms
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Remove inactive or fraudulent profiles
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Refuse service at our discretion
Users may cancel subscriptions at any time through their account settings or by contacting support.
13. Amendments
We reserve the right to update these Terms & Conditions periodically.
Updated versions will be published on the website, and continued use of the platform constitutes acceptance of any changes.
14. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any disputes arising from platform use shall be subject to the jurisdiction of South African courts.
15. Contact Information
For support or legal inquiries, please contact:
The VA Directory