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Privacy Policy

For The VA Directory

Last Updated: May, 26 2026

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1. Introduction

The VA Directory (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and other applicable South African laws.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

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2. Information We Collect

We may collect the following information:

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Personal Information

  • Full name

  • Email address

  • Phone/WhatsApp number

  • Location and timezone

  • Profile photo

  • Portfolio links

  • Social media profiles

  • Payment information (processed securely by third-party providers)

 

Business Information

  • Services offered

  • Skills and experience

  • Rates and availability

  • Uploaded portfolio samples

 

Technical Information

  • IP address

  • Browser/device information

  • Website usage analytics

  • Cookies and tracking data

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3. How We Use Your Information

We use your information to:

  • Create and display your directory profile

  • Allow clients to contact you

  • Manage subscriptions and accounts

  • Improve our platform and services

  • Send important updates and notifications

  • Promote directory listings and services

  • Monitor platform security and prevent fraud

 

4. Public Information

Information you choose to include in your profile may be publicly visible on the website, including:

  • Name/business name

  • Services

  • Bio

  • Portfolio links

  • Contact details (if enabled)

You are responsible for the information you choose to display publicly.

 

5. POPIA Compliance

We process personal information lawfully, transparently, and only for legitimate business purposes.

Under POPIA, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent where applicable

  • Object to certain processing activities

Requests may be submitted using the contact details below.

 

6. Data Security

We take reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

However, no internet-based service can guarantee absolute security.

 

7. Third-Party Services

We may use trusted third-party providers for:

  • Payment processing

  • Email communication

  • Website analytics

  • Hosting services

  • Marketing tools

These providers may process limited information necessary to perform their services.

 

8. Cookies & Tracking

Our website may use cookies and analytics tools to:

  • Improve user experience

  • Understand website traffic

  • Remember preferences

  • Measure marketing performance

Users may disable cookies through browser settings.

 

9. Retention of Information

We retain information only as long as reasonably necessary for:

  • Operational purposes

  • Legal compliance

  • Platform management

  • Dispute resolution

 

10. International Users

Because we market internationally, users and visitors outside South Africa may access the platform. By using the website, you acknowledge that information may be processed in South Africa.

 

11. Changes to This Policy

We reserve the right to update this Privacy Policy periodically. Updated versions will be posted on the website.

 

12. Contact Information

For privacy-related requests or concerns:

The VA Directory

thevadirectory@gmail.com
 

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